CryptoDefender - Frequently asked questions

What is the difference between CryptoDefender® and other anti-keyloggers?

CryptoDefender® takes a unique approach to snoop protection. It encrypts all keystrokes and transfers them to the browser via a proprietary path, bypassing the Windows message stream completely. Thus existing and new keyloggers can’t get their hands on the keystrokes.



Does CryptoDefender® hide my keystrokes when I am using Remote Desktop programs?

Yes. The keystrokes going to Remote Desktop Connection programs can be hidden by the current CryptoDefender® releases.



Does CryptoDefender® protect a USB keyboard plugged into my laptop?

CryptoDefender®protects typing from all active keyboards; the laptop keyboard and/or USB keyboard and/or PS/2 keyboard.



Will CryptoDefender® work with any keyboard?

CryptoDefender® works with PS/2 keyboards as well as USB keyboards, including wireless keyboards. Certain enhancement drivers for advanced specialty keyboards may not function when CryptoDefender® is enabled.



What versions of Windows does CryptoDefender® work with?

CryptoDefender® works with all versions of Windows 10 or newer and Server 2012 r2 or newer.



What Internet Browsers are supported by CryptoDefender®?

CryptoDefender® Premium (also Enterprise) works with all major browsers. CryptoDefender® provides additional protection for the most popular browsers by installing a toolbar. The CryptoDefender® toolbars are provided for Internet Explorer 9 on and Firefox releases from 29 on (CryptoDefender is usually available within days of a new Firefox release). Note – If you choose to install Firefox after you have already installed CryptoDefender® you must re-run the CryptoDefender® installer.



If my computer is infected with a keylogger, will CryptoDefender® protect me?

Yes. CryptoDefender® will protect the keys you type inside your browser, even if your anti-malware programs do not have current signatures. When the CryptoDefender® light is Green and says “ON” (or the “B” in the SysTray is flashes as you type), CryptoDefender® is protecting your keystrokes from keyloggers.



What is “Screen-scraping” (aka “Screen Logging”)? Does CryptoDefender® Protect me?

CryptoDefender® Premium Version “Desktop Protection” includes a blocker to hide the screen from screen loggers. “Screen-scraping” loggers capture snapshots of your screen each time you make a change.



What is CryptoDefender®?

CryptoDefender® is a software program which encrypts your keystrokes between the keyboard and your desktop applications and Internet browsers, so that keyloggers cannot steal your personal or financial information. CryptoDefender® Edition works with Internet Explorer and Firefox to block keyloggers from grabbing information going to Internet applications and protection for desktop applications like Office, email, accounting, messaging, etc. CryptoDefender® Enterprise Edition packages the Premium Edition solution with central management, vendor support, and multi-seat licensing.



How do Keyloggers work?

Keyloggers work by placing hooks into the Windows message stream, thereby enabling them to log the keystrokes.



GuardedID - Frequently asked questions

GuardedID

When I try to download GuardedID, I get a message that this download can damage my computer. I have Norton Antiviris and use Norton Safe Search to browse the internet on the PC I'm trying to download Strikeforce to.

The warning message you are receiving is most likely a false-positive from one of your antivirus applications. We can assure you that it is safe to download and install GuardedID provided you are downloading the latest version directly from our website.



I am getting a message that Guarded Key Stroke protection is not available for current application.…

The message you are referring to should only occur when you are not actively typing in a text field. You can verify this by launching your internet browser, navigating to www.google.com, then typing in the Google search box. As you are typing, the message you were receiving should no longer be present.



How To Activate GuardedID (Windows)

To activate GuardedID after it has been installed, perform the following steps: Step 1: Locate the GuardedID taskbar icon: Step 2: Right-click the icon, then select License Manager. Step 3: Type your full Activation Key including dashes (Example: ABCD-1234-ABCD-1234-ABCD) in to the License Key text box: Note: If you have already entered a license key but would like to change it (for example, if you are replacing an expiring/expired license key), you must click the Deactivate button first before entering your new license key. Step 4: Click the Activate button, then wait for the activation confirmation message: Step 5: GuardedID is now activated and its taskbar icon no longer shows a warning symbol: Please contact Technical Support if you encounter an error during the activation process.



What is “Screen-scraping” (aka “Screen Logging”)? Does CryptoDefender® Protect me?

GuardedID® “Desktop Protection” includes a blocker to hide the screen from screen loggers. “Screen-scraping” loggers capture snapshots of your screen each time you make a change.



Does GuardedID® work in Firefox? Will I see CryptoColor® in Firefox again?

1.



How do Keyloggers work?

Keyloggers work by placing hooks into the Windows or Mac message stream, thereby enabling them to log the keystrokes.